Hartwell Citroen Oxford Abingdon
At Hartwell plc we pride ourselves on providing our customers with a reliable and enjoyable service. Below are just a few of the many customer letters that we receive commending our dealerships on the service that they have received.
We bought our car this May via the internet relying on the chief sales person Mark Ashford to advise and to complete the deal. We are now the proud owners of our chosen car thanks to Mark's help. We would recomend Hartwells at Bath.
Thanks from Clive and Shirley Cherry
We recently purchased a Citroen car through the Motability scheme at Hartwell Chester. From the minute we stepped through the door we were looked after extremely well. We were dealt with by Mr Paul Cosgrove who couldnt have been more helpful. We left there knowing everything we needed to know and I certainly would recommend anyone to go there if they are looking for a car. We live right by a Citroen dealer (Windsors of Wallasey) but don't regret travelling 30 miles to Hartwell as the service is fantastic,a lot of it down to Mr Cosgrove.
Mr and Miss Carr
Mr Wilmore,
Further to our brief meeting when I bought my third Peugeot recently, I am writing to commend the service I received from your Sales Controller, Karen Kennett.
I have had dealings with four Peugeot dealers, and the service I received from Karen was exemplary. Her courtesy, knowledge and kindness far exceeded anything I could have reasonably expected. So much so that I spent considerably more on my 207 Verve than I had originally intended!
Look after her - she's a treasure!
Mr G. Noel
I am writing with reference to my recent purchase of a Jaguar car from your dealership in Bristol. I would like to compliment your company and in particular Wayne Clark for the excellent customer service given on this occasion. Despite the efforts of the DVLA to cause a delay in delivery, Wayne gave of what was obviously his own time to ensure my car was delivered personally on the date promised. It is refershing in these times that there are still people prepared to go that extra mile. It is appreciated and I would hope that you will, in turn, pass on my thanks once again for his attention to detail. I can honestly say that in all my years of experience the true worth of a company is shown when things go wrong and how they put them right and it is a pleasant surprise to find that some people do still care.
Mr. B Daw
Thanks very much for the great experience and help during the purchase of our XKR.The whole process was a great experience, which was very professional and smooth throughout, and still is. From test drive to delivery was excellent and your advice with choice of colour is 100% correct.
Mr M Nowosielski
I would just like to take a moment to drop you a line to praise one of your salesmen, Wayne Clark, who re-affirmed my faith in main Jaguar dealers. Mr Clark treated me with such professionalism and importance that I felt seven feet tall when I eventually left your showroom. It was actually a pleasure to be dealt with by Mr Clark and for that I send my heartfelt thanks.
Mr D Pitters
I bought my car on 11th September, 2009 with Paul Hutchinson at Grimsby Hartwell, and this was the most pleasant experience, with any sale, of any item, I have received in a lot of years. No pushy sales, satisfaction with my vehicle purchased, and Paul is a really lovely gentleman, something that is sadly lacking today.
Mrs A Smith
I feel I must write to pass on my compliments to your staff at Mile Cross Lane Norwich. I have recently purchased the second of two cars this year and I can honestly say that I been most impressed. Rarely do you find someone these days who has a passion for their job and care towards the customer. As a Director of a local company I am only too aware of how important employees are to the continued success of the business.
Mr Barry Ellis
This is not an enquiry but a customer service email to congratulate you on the first class treatment I received when I brought my car in for service a few weeks ago.
The car was due for its 3 year service which was done on the day I telephoned to book it in. This was extremely convenient for me. You also successfully fixed by 'Mobile hands free' with no issue. I can only say it was a pleasure to continue to use a garage with such high customer service and workmanship. Thanks & Well done.
Mr A Pollard
I am writing to acknowledge the outstanding level of service I have recieved from two of the staff members in your new car sales dept and also one in the servicing department.
My wife and I visited your showroom last weekend following a brief telephone conversation with Wayne in the sales dept. We were greeted by Wayne with an exceptional level of welcome and with absolutely no attempt at the 'hard sell' so often prevalent by sales staff in all industries. Wayne was most attentive directing his questions at both me and my wife and listening carefully to both of us
Sir, I highly commend the members of the team whom I have dealt with over the past week and I sincerely hope you will pass these comments on to them because they should be aware that they offer a service well above and beyond reasonable expectation. People are often inclined to complain about poor service but are too lazy to acknowledge good service, I don't want to fall in to this category.
Mr G Potter
My wife and I recently had our cars successfully put through their MOT's at your garage recently and I wanted to take this opportunity to thank you for providing us with cars over the last seven years that have given us such excellent service.
I would particularly like you to pass on our thanks to Ken Hartnett, your sales consultant, who has provided me with three excellent second hand cars over the last seven years and my wife with a new Zafira which is still going strong seven years later - after much varied journeys in transporting our family of four children.
We look forward to many happy years of continued contact with you as one of your regular customers.
Mr T Stapleford
As a walk-in customer, not local, no likely future business, I am exceedingly impressed by the way we were treated by all your colleagues, but my unreserved gratitude to the service manager himself for all the effort he took. Furthermore, I even asked him if he had made a mistake when his colleague gave us the bill - it was much less than my local Jaguar dealer, Stratstone, would have charged.
As this Jaguar, and my toy 1985 XJS, are my 10th and 11th, I have had dealings with many Jaguar dealers, but this is unsurpassed, even when I have known the garages and the engineers - well done.
Although this was what I believe, is known to be a "Grudge buy", it was largely compensated by the friendly, efficient, indeed generous, efforts by your colleagues. When the Jaguar form appears, it will be my pleasure to reiterate this.
Dr. G Rankine
I would just like to thank John for his expert professional attitude, his person skills and for being what appeared to be a genuine nice fella. This is rare nowadays and I thought it only right that John should be praised.
He is a credit to your business and I hope he goes on to have a sussessfull career with you.
Mr and Mrs P Broughton
We would like to say a huge thank you for the new car that we bought from you recently. Both Jeremy and Kevin were so helpful and made the purchase run smoothly. Buying from Scotland could have posed problems but everyone was so helpful and professional. The C5 is beautiful to drive and I had a great test run on the way back home to Scotland.
Mr and Mrs J Clancy
Although it has taken some time for me to do this, I am writing a letter to say what an extremely helpful and efficient person your general manager is.
I would now recommend this garage to anyone. I would also like it to be known by your company, that you have an excellent general manager working for you.
Anonymous