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Are you enthusiastic, reliable, organised and hard working? Do you have the ability to make people feel comfortable in conversation? If the answers are “yes” would you like a career in automotive as a Service Administrator?

Hartwell are a leading multi-franchise retail motor group in the UK and has been trading successfully for nearly 100 years. Operating 25 franchised dealerships across 11 locations, we currently represent brands including Abarth, Citroen, Dacia, Fiat, Ford, Mitsubishi, MG, Peugeot, Renault and SEAT.

Due to continuing growth, we are now seeking a Service Administrator to join our team in Abingdon, Oxon.

What will I be responsible for?

Reporting in to the Service Manager, the successful Service Administrator will take responsibility for:

  • Providing an outstanding level of customer care
  • Booking service and repair work always ensuring workshop and parts availability
  • Keeping customers fully informed of progress and advise of extra work needed
  • Invoicing on time and accurately
  • Ensuring the WIP is kept to a minimum
  • Maintaining accurate customer records on Pinnacle
  • Converting as many inbound / outbound calls into bookings as possible
  • Be able to process warranty claims via the Manufacturer

Who are we looking for?

As our ideal Service Administrator, you will be able to demonstrate proven experience in a customer facing administration role although this is not essential to be considered for this role. You will also:

  • Be resilient and determined
  • Be a team player
  • Be flexible and willing to work “retail” hours
  • Be very presentable

Rewards & Benefits

In return for your hard work as a Service Administrator, you will be entitled to a competitive basic salary and a range of excellent rewards including a workplace pension scheme, staff discounts, 22 days annual holiday.

If you feel you have the skills and experience required to excel in the role of Service Administrator, we want to hear from you. Please click APPLY below to register your interest.


Working hours Full Time
Location Hartwell Abingdon
Salary £16,000 OTE
Benefits Workplace Pension, Staff Discounts, 22 Days Annual Holiday
Closing date 31/10/2017

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