Are you a successful Telesales Executive or Parts Advisor looking for a new challenge?

Due to continuing business success and growth we have a fantastic opportunity available for Parts Telesales Executive to join our dealership in Dunstable.

Telesales Executive key responsibilities:

  • Use EPC technology to correctly identify customer requirements
  • Pick parts and check for damage or shortages
  • Report any damage or shortages to Operations Manager
  • Pre-pick parts for those jobs pre booked into workshop / bodyshop
  • Pre-order special order parts for jobs pre booked into workshop
  • Take deposits for special order parts from retail customers
  • Comply with company policy on cash / cheque / credit card transactions
  • Report any damage or shortages to Operations Manager
  • Follow up on back orders for internal and external customers
  • Follow up on “no shows” with Service Advisor
  • Identify special order parts due to become out of time for return to supplier and process accordingly.
  • Ensure warranty displaced parts are returned by the relevant technician
  • Where authorised raise credit for customers when required in accordance with Group policies and procedures.
  • Assist in the Parts Department stocktaking as required

The ideal Telesales Executive:

  • Good telephone manner
  • Previous experience within the Motor-Trade in a Telesales role
  • Excellent customer service skills
  • Knowledge and experience of car parts and enjoy building relationships with customers
  • Will gain satisfaction from growing sales with new and existing customers
  • Have good organisational and administrative skills
  • Take part in dedicated sell out days

If you are looking to join a growing company that can offer excellent rewards including 22 day’s annual holiday, workplace pension scheme plus staff discounts then please apply!

Ref: Dunstable

Working hours Monday to Friday 8:00am - 18:00pm and one Saturday in three on a rota
Location Dunstable
Salary OTE £19,000 - £23,000 + Bonus
Benefits 22 days annual holiday, workplace pension scheme, staff discounts
Closing date 27/02/2017

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