Published on 16/03/2020 by Hartwell PLC

Dear Valued Customer,

As you would expect, the health and safety of our valued customers and employees is our highest priority. As a result we are closely monitoring and following Government advice in the wake of the Covid-19 outbreak.

We are also committed to maintaining our high standards of service at our dealerships https://www.hartwell.co.uk/find-a-dealership/ so thought we would share with you some of the procedures we have put in place to safeguard our staff and customers:-

• All our staff are regularly washing their hands with hot water and soap;
• We are disinfecting high traffic areas such as door handles and handrails at least hourly;
• Plentiful tissues, hand sanitisers and bins are available in the dealerships and we ask staff and customers to ensure used tissues are placed in the bin immediately and hands then washed or sanitised;
• We have asked our staff to desist from shaking hands with customers for the time being, and to avoid close contact.

We also understand that despite these precautions, you may be unable or unwilling to visit our dealership in the near future. If this is the case, I would like to advise you of a number of features we have available that could alleviate this issue:

• If you identify a vehicle that you are interested in on our website https://www.hartwell.co.uk/used-cars/ and contact us via any of the methods detailed, we can arrange to take a bespoke video of the vehicle and send it to you at home;
• Depending on your location, and on receipt of a fully refundable deposit, we can arrange to deliver the vehicle to your home for a test drive. The steering wheel, gearstick, dash area and seat will be disinfected on delivery and collection;
• If you decide to purchase, or already are waiting to collect a vehicle, we can arrange home delivery (a charge may apply depending on distance);
• If your vehicle requires service, repair or an MOT we can arrange a collection and delivery service (a charge will apply), and the steering wheel, gearstick, dash area and seat will be disinfected on the vehicle’s return;
• If you wish to make a vehicle viewing or service appointment we can also arrange for this to take place at a specific time when historically the dealership is a little quieter. Please mention this on the telephone or over live chat when booking.

We thank you for continued support and if you have any specific concerns or queries please do not hesitate to contact us at customer.care@hartwell.co.uk