Hartwell Customer Testimonials

Wayne and Robin,Thank you both for helping me buy the car of my dreams! It is superb as of course you know! I cannot express enough pleasant the experience has been from the first time I walked in to look and dream, only to realise it less than 2 weeks later. You made it seem easy! Thank you and I hope this year is a great year for you all.

Mr Middleton

Extremely impressed with the ladies at the service reception area in Dunstable, especially Tracy Merson, your Service advisor. She was exceptionally helpful, professional and kept me updated as to when my vehicle would be ready at regular intervals. She is definitely an asset to your company and certainly made me feel a very valued customer, who has and will recommend you to friends & family. Outstanding service! Well done.

Mrs Peters

Once again amazing and helpful service from Hartwell Jaguar, organised and made perfect by Erica.

Mr Saddler

Particular thanks due to Service Advisor Erika Gilbert whose friendliness, helpfulness and attention to detail ensure my visits to Hartwell Jaguar are a pleasure rather than a chore!

Mr Maxwell

Great customer service form all at Hartwell; Erika has looked after me fantastically over the last 4 years and is a real credit to Hartwells Jaguar. Roger Miles has also been very helpful with the purchase of my new XF and in sorting out some of the unfortunate problems.

Mr Lewis

This is our first dealings with Hartwells in Brislington, Bristol. Roger Miles and the rest of the team were very helpful. The car is outstanding and we will no doubt be dealing with you again in the future. Many thanks.

Mr George

Very pleased, fitted me in and fixed the problem and helped get car to me. Friendly and professional, made breaking down much more bearable and I was very grateful for the human helpfulness!

Mr Churchill

At the time that I booked the service I did not arrange a specific time for the work to be carried out. Between booking and arrival, due to a "misunderstanding" between me and my wife , we needed to leave Bristol by 1pm. The lady who dealt with us went out of her way to fit us in early, We were very impressed, she was most helpful.

Mr. Ryle

I would like to thank Roger Miles Sales and the sales team at Jaguar Bristol for his help to make experience very easy in purchasing my new Jaguar a car of my dreams, Thank You.

Mr. Bush

We have been using Hartwell Bath's Service Department since we bought our first Berlingo nine years ago. We have seen improvements in that Department and have been impressed with the professionalism, helpfulness and high standards of automobile and customer care. Thank you for this most recent positive experience.

Dr. John

I cannot speak highly enough of the entire Hartwell Abingdon Citroën team – from Andrew Wilkinson, my first portal of contact, to Kevin, Matthew, Marie and Alwyn, the manager, who been up most committed to make my family welcome whilst decided which car best fit my needs & requirements. Andrew in particular made me feel special and he has been a pool of knowledge, matching patiently endless questions, in a polite and professional manner, supporting me to achieve my desired outcomes, effectively and efficiently. I truly believe that Andrew complements the Hartwell Citroën team and he is a great asset to this dealership. I feel that Hartwell is a family orientated dealership, promoting equality and catering for all type of customers in a non-discriminatory way. I was particularly impressed by attention to details re hospitality and sending off festivities, car revelling on delivery and picture taking. My Big THANK YOU to you all. Kindest regards,

Mrs Court

We were very impressed with the helpfulness and friendliness of the salesman we did business with - Nick Griffin. We trust that you treat him as a very valued member of staff. We visited another Ford dealer before Hartwell but were not made to feel particularly welcome or valued as potential customers. Mr Griffin's polite and helpful salesmanship clinched the sale for Hartwell Dunstable.

Mr Reynolds

I have had nothing but courtesy and first class service since I bought my XFR from Bristol a year ago. The first service recently was completely painless for me, the car was picked up and dropped back in pristine condition. I have always been treated as a valued customer. A first rate dealership."

Mr. Hobbs

As always I was completely satisfied with the service I received from all members of your staff at Hartwell Banbury.

Mr. McKenna

I found the service from front of house, Julie, excellent. Explaining everything to me and contacting me when a problem was found - also telling me the price of the repairs before any work was undertaken. Duncan the mechanic deserves a mention as he found a problem with a bearing and as I am using the car for a holiday this saved me unforeseen problems. So thank you to the whole team at Banbury who have made me a very satisfied customer.

Mr. Hunt

The team at Hartwell Banbury were very helpful and pleasant,would recommend them to everyone .

Mrs Warren

I have been with your company now for 6 years and would not go anywhere else! The help and service that Mr Nick Griffin has given me at Hartwell Dunstable is just like friends would do for each other - all in all it has been very good.

Mr Hills

I was initially very pleased that you could get me in so quickly. I was not expecting the work to be completed in the same day but it was. In addition, the price of the job was a lot less than expected. Thank you Dunstable!

Mr. Archer

Helen at your Dunstable dealership was incredibly helpful and efficient and explained everything that was being done to my car. The mechanics did an excellent job and my car is humming like new. Many thanks!

Miss Ashley

We would just like to say Thank You and well done to Kevin Robinson at Hartwell in Grimsby for the level of service he provided my father on his recent purchase. Kevin provided all the information we needed and acted professional at all times. Nothing was to much trouble and Kevin kept us informed every step of the way. Grateful appreciation.

Mr. Dunn

Completely Satisfied and Outstanding .I would like to thank Nikki Rogers, Donna Kane and Gareth Drew for their time and outstanding service at Dunstable. It's nice to know that there is still good fashion service out there. Thank you for your time.

Mr. Clayton

Incredibly pleased with the service I received. After a few bad experiences with other garages in the past, Hartwell Dunstable made it a very quick and painless process! Thank you very much.

Miss. Walker

At first I had my doubts about going back to a Ford Dealer. I rang Dagenham motors on the A10 in Enfield where I brought my car from 10 years ago and was fobbed off with 'try the internet for a local dealer'. The service department I was put through to just didn't seem to be interested. I wasn't even asked to bring my car in. All I wanted to know was how do I go about getting the keycode for my car, as my battery 'died' on me. I found your showroom in the Yellow pages. Your staff have given me faith in your company again and when I need to replace my car I'll certainly come back to your showroom. You have a wonderful team in your Dunstable branch. All very kind, cheerful and very helpful. Thank you for my key code! I now have it in a safe place!

Mr. Davies

Jamie dealt with me when i arrived at Hartwell Dunstable. He was very knowledgeable in what he was doing and saying. He was courteous and understanding of everything i was looking for in a car! He made me feel relaxed and at ease during my time there and i hope he is recognised for this.

Mr. Lacey

Incredibly pleased with the service I received. After a few bad experiences with other garages in the past, Hartwell Dunstable made it a very quick and painless process! Thank you very much.

Miss Wlaker

I would highly recommend Nick to anyone who would like to purchase a car from Hartwell Dunstable Ford, and anyone who is looking to go on the mobility scheme - I have even given his number to a friend who is thinking of having a mobility car and because of the efficiency and good manner in which nick sold us the car she is now going to defiantly go and see Nick. Cant praise his helpfulness enough. A big Thank you!

Mr. Rowe

I had already ordered a Fiat from another dealership and I was unhappy with the service. After calling numerous dealerships in Herts, Beds and Bucks, Nikki and Donna from Hartwell Dunstable stood out head and shoulders above the rest! They were efficient, helpful and very friendly and they were the only sales people that I had spoken to that made me feel like a valued customer! I was very impressed with the service and I will certainly come back to them when I want a new car or recommend them to others!! Thanks!!!

Miss Harris

Dear sir, or madam,

I would just like to take this opportunity to express my sincere thanks to staff at Hartwell Grimsby for the smooth transaction changing cars. I would especially like to thank Steve Kirkby for all his help and knowledge about Motability. He kept us informed from picking the car to picking the car up on change over day. I am also very impressed with our new Ford Focus Ecoboost this is a beautiful car well done Ford.

So overall I can say I am Completely Satisfied with Hartwell Grimsby and thank you all. Your very satisfied customer,

Mrs Lilian Howes

My car was ready earlier than expected which helped me a lot as the car I had before felt unsafe. I had no confidence in my old car and Nick kept me up to date and got everything sorted as quick as he could. I always felt well informed with what was going on. The car was, and is, amazing; I would recommend the car to anyone and to go to the Dunstable dealership I went to as I received the best service I've ever had with picking and getting a car there.

Mr. Rose

Only met very pleasant staff at Dunstable who dealt with me in a totally professional manner. I felt I was kept informed of what was happening and would happily use Hartwell servicing again.

Mrs Young

To whom it may concern,

We feel we must write and tell you how impressed we were with two members of staff at the Hartwell PLC in Dunstable, Daniel Pearce and Mahmood Rashid were so professional and, we feel, an asset to your company.

We would like to say a very big thank you for their assistance, for the first time in shopping for a car in many years, this was the only time we have felt very relaxed and comfortable, from the moment we arrived at the London Road showroom on 07/07/2012 to take a stroll around the forecourt, we were not harassed or rushed. On finally deciding we liked the Peugeot 3008 we then had a test drive with Daniel Pearce, he explained all we needed to know and at no time pressured us to buy. This is actually the reason we purchased the vehicle and we would happily recommend anyone to purchase a vehicle from your showroom.

Mahmood Rashid worked on the figures for us and was very accommodating, if it was not within our budget he would work it out again to suit our needs, he remained very professional and easy to talk to, everything was clear and well explained and again at no time did we feel pressured to sign on the dotted line.

A very big congratulations to these two members of staff at Hartwell PLC.

Your Sincerely,

Lance & Toni Hayward

Excellent service as always - quick and efficient. Thanks Helen - nice to see you whenever I return to Hartwell Dunstable.

Miss Latham

Last year I thought the customer service was poor, but I have seen real improvement this time around and was very please in the professional manner I was dealt with and will be using you again for servicing/ MOT - Dunstable.

Mr Karunaratne

My wife and I have recently purchased a Nissan Note with which we are very pleased. We found the vehicle online and it was based at your Hereford branch.

We made an appointment with your Sales Consultant David Duggan and travelled from Cheltenham to view the car.

We would simply like to put on record how impressed we were with Mr Duggan, he was courteous, polite, knowledgeable, friendly and took time to listen to any questions or concerns we had. The whole sales process was impeccably handled by Mr Duggan and he is an asset to your company. His attitude to us and the sale was indeed first class.

We will recommend your company to anyone I know in need of a vehicle.

Well done !!

Alan and Jackie Williams

I wanted to contact you to feedback on the whole of my 'Hartwell Experience'.

I want to commend you on the team that I met and 'worked with' when purchasing my DS3.

Initially we were greeted by Charlie - his personality lit up the room and soon we were talking about the cars both on the forecourt and the showroom models.

Before I knew it I was test driving the perfect car for me. Eugene was patient and calm as I threw him into the dashboard on a couple of occasions (clearly the brakes on my old car needed some attention!!). He also took the time to discuss what my 'real' needs were in terms of engine size etc. By the end of the afternoon I had purchased a car.

The hand over 4 days later was great - going through the paperwork was a necessary chore but Eugene made the task feel slick. Then the big unveiling of the car. The care and attention was second to none. Eugene talked me through the functionality of the car and left me with the confidence to pull out onto the roads of Abingdon feeling a million dollars.

Thanks to both Charlie and Eugene for everything

Alison (Allen)

I have had a very unpleasant customer service experience with [a competitor on the Motor Park] today.
However, the Ford manager (Abdul) at Oxford Motor Park was the complete opposite and went the extra mile to solve our problem. He deserves recognition for his customer service.
We own a Ford Focus which we are due to replace and we will certainly be replacing it at the Ford showroom in Kidlington in due course.

I would like to thank your service department for a good job on my car as it is a mobility car. I would also like to thank Charley as she did a wonderful job in sorting me a lift home and back to the garage when the service was done. A big thank you to you all and i hope you all have a healthy new year.

Kevin Willetts

I would like to mention a visit I made to Hartwell Hereford Service Department.

I made arrangements to have my wife's Nissan XTrail for an MOT for the final year of a Motability contract on Monday the 12th September 2011 at 2pm and I wish to say how professional, courteous and smart the receptionist was, I received a warm welcome an update of how long It would take and I was offered coffee whilst I waited.
Good service is rare these days and perhaps you could pass on a compliment to this lady.
I think her name was "Toni".


I just wanted to convey my thanks to Victoria who oversaw my service yesterday. Everything had been arranged so that i would be given a lift to work after i had dropped off my car for a service. She also very kindly arranged for my car to be parked near my place of work and the keys were delivered to me. So for that too, thanks to the whole team for making a necessary chore so easy.

Best Regards

G. Wheatley

Further to my visits to your dealership in Dunstable, over the past year, I would like to compliment your representative, Jason Webster. As on all occasions he has made every effort to ensure that customer satisfaction is 100%.

Please ensure that his superiors are aware of his contribution.

Mr. Hanif

We would like to say a big thank to Hartwell Ford, for the excellent and friendly manner we received from Dave Fever, Sales Executive, when we went in to part exchange our rather aging Mondeo for a smaller Ford Focus. He found us the ideal one straight first time. Nothing was too much trouble. Everything was explained to us. Thanking you once again

Helen and Ken Parker

I just wanted to write and say how impressed and amazed I was when I came to your showroom today. Last year one of your sales' men James at Kidlington Ford, sold us our car and we were extremely pleased with the way the service and would way he dealt with us. A year later, which is today we put the car in for an MOT and Service and James came up to greet us. Not only did he remember us but he remembered my name and the special requirements we needed for the car. Both my husband and I were staggered to put it bluntly. I would just like to say how excellent he is at his job and would definitely recommend him to any of our friends who want to buy a Ford car.

Yours Sincerely

Peppy Cobbold