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01865 840100

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01235 522822

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01295 267711

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01582 443500

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COVID-19 (CORONAVIRUS) CUSTOMER INFORMATION & SUPPORT

At Hartwell, protecting our customers and colleagues health and well-being is always our number one priority. We understand that during the unfolding situation with COVID-19 (coronavirus) you may have questions or concerns regarding your vehicle. Below you will find the very latest information from us and the answers to any queries you may have. We will endeavour to keep this page up-to-date with the very latest information as we respond to this situation.

FAQ's

As from 5 November 2020, regretfully we will be closing our car and commercial showrooms and external display areas to customers.  However, we will be very much open for business albeit that we will have to conduct vehicle sales in a slightly different way.  Our vehicle sales teams will be at our dealerships and available to assist you via telephone, email or live chat.  They will not only be able to answer all your questions and advise you as to the most suitable vehicle and finance options (if required) for you, but will be able to send you photographs and videos of specific vehicles that are of interest to you.  Purchases can be completed via telephone, e-mail or online and we can offer a Covid safe ‘click and collect’ service in an outdoor area, or for an additional charge we can arrange Covid safe home delivery.

Our aftersales departments, including Bodyshops, will remain fully open and will continue to operate in a Covid safe manner as they have done for many months.  The only changes are that we will not be able to allow customers to wait inside our dealerships, although we will continue our current social distanced booking in process at Service Reception.  We also will sadly have to suspend our Saturday club valet service.

Please do contact your local dealership with any questions, be they sales, aftersales or general - find the number for your local dealership here or contact us via live chat.

We really appreciate your support and patience during this difficult time.

From 5 November the following hours will apply:

VEHICLE SALES

Mon 9am - 5:30pm

Tues 9am – 5:30pm

Weds 9am– 5:30pm

Thurs 9am – 5:30pm

Fri 9am – 5:30pm

Sat 9am – 5pm

Sun - CLOSED

SERVICE

Mon 8:30am - 5:30pm

Tues 8:30am - 5:30pm

Weds 8:30am - 5:30pm

Thurs 8:30am - 5:30pm

Fri 8:30am - 5:30pm

Sat - CLOSED

Sun - CLOSED

Yes, book your service

Please note that In line with current Government guidelines we are not able to arrange a collection and delivery service.

You can book your MOT here

To read the latest Government advice click here

The Code sets out how Ford Dealers can help protect you by:

  • Helping you keep a minimum 2-metre social distance
  • Using Personal Protective Equipment to help keep you safe
  • Sanitising your vehicle, dealer vehicles and dealerships
  • Offering online demonstrations 
  • Offering online service appointment booking
  • Supporting you with touch-free payment

During these uncertain times, should you have any concerns or queries about any aspect of your finance agreement, including the ability to keep up your monthly repayments, we strongly advise that you email our finance department on hartwell.finance@hartwell.co.uk - rest assured we will be happy to help and do our utmost to resolve the issue.