Are you a successful Customer Service Advisor, Call Centre Advisor or Enquiry Co-ordinator looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.

Hartwell is a leading multi-franchise retail motor group in the UK and has been trading successfully for nearly 100 years. Operating 26 franchised dealerships across 11 locations, Hartwell currently represents brands including Citroen, Dacia, Fiat, Ford, MG, Peugeot, Renault and SEAT.

Due to continued growth, we now have multiple opportunities for Part Time Customer Service Advisors to join us at our dealership in Grimsby.Opportunity of 5 shifts a week, 5 hours a day Monday to Friday between 8.00 a.m. – 6.00 p.m.

What will I be responsible for?

Operating as part of our booking team, the successful Customer Service Advisor will be responsible for driving positive change within the business, focussing on driving booking levels across all departments in our dealerships. Daily responsibilities will include:

  • Answering and processing inbound service enquiry calls.
  • Contacting existing customers to remind them of their car being due Service/MOT and booking an appointment for a day for the work to be carried out.
  • Informing existing customers of their options regarding the different levels of service available and effectively upselling other promotional products and services.
  • Manage, respond and log all incoming enquiries.
  • Liaise with customer and workshop in regards to vehicle repair.
  • Follow up on vehicle sales leads to qualify potential customers.
  • Sell Hartwell service maintenance packages to reduce cost of ownership for our customers.

The ideal Customer Service Advisor:

Proven call centre / customer service experience.

Excellent communication skills.

  • A clear telephone voice.
  • Highly motivated and able to work to targets.
  • Good time management and the ability to work without supervision.
  • Be computer-literate, although training in specific company software will be given.

Rewards & Benefits

In return for your hard work as a Customer Service Advisor, you be entitled to a National Living Wage salary and a range of excellent rewards including a workplace pension, staff discounts, 22 days annual holiday.

If you are passionate about delivering the highest standards of service to each and every customer, we want to hear from you. Please click APPLY below to register your interest!

Ref: CSA/GRIM

Working Hours Part Time
Location Grimsby
Salary National Living Wage Salary
Benefits In return for your hard work as a Customer Service Advisor, you be entitled to a National Living Wage salary and a range of excellent rewards including a workplace pension, staff discounts, 22 days annual holiday.
Closing Date 19/08/2018

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