As an established dealer group with 11 facilities across the South of England and Midlands, we at Hartwell Group are proud of our heritage. We have been serving customers since 1919, and owe our considerable growth and continued success to the dedication of our staff and our reputation for upholding excellence and quality.
Now representing a wide range of manufacturers and maintaining a used car stock of over 1,500 vehicles, we are delighted to be one of the UK’s top 100 dealer groups.
Customer service is at the heart of everything we do – after all, without our valued clients we wouldn’t be enjoying our current success. In order to continue delivering the kind of service you expect, we need to hear your opinions. In providing feedback, you help us to understand what we’re doing well and where we can make improvements.
Each comment left on our Facebook page, via Google, or with an independent site is carefully reviewed by our management team and any suggestions taken on board. As such, we welcome all feedback, whether positive or negative, so that we can strive to deliver complete customer satisfaction, every time.
Whether you’ve visited your local Hartwell dealership to purchase a brand new car, to browse through our used vehicle stock, or for maintenance on your current car, we’d like to hear what you think. Alternatively, you may have added to your business fleet or enquired about Motability vehicles. We encourage comments from customers with a range of needs to help others who are considering us make an informed choice.
To view some of our most recent reviews, please browse through the feedback below. If you’d like to leave your own review, please do so via Facebook or Google, or pop your comments on an independent site like Car Gurus. We look forward to receiving your feedback.
"Went looking for a new car, walked onto the Hartwell Ford site in Kidlington, Richard Brewer came out to ask what we were looking for and showed us these cars. We went on to look at the other garages on Langford Lane, Eden were good and spoke to us, Nissan very poor never even spoke to us. We decided on a Ford Kuga and rang Richard for a test drive and then did the deal. He deserved the deal as he wanted to speak to us and went through all the things in the car so we knew what it all did, well done Richard and you never even flinched when my son asked you some very strange questions involving what you could get in the back of the car!" - Margaret Thompson, 5/5 Star Rating
"Just bought a brand new Ford Fiesta 1L turbo ST-Line from Andy Wood. Brilliant service Andy was a star couldn’t ask for a better sales man. Helped me with everything and made sure everything was sorted for me quickly and professionally. Really happy with the car." - Dylan Goodall, 5/5 Star Rating
"Excellent service. We were well looked after - car was in for a tyre pressure monitor sensor fault, the checks revealed another sensor broken too. I would recommend Hartwell because they did a great jobs quickly and efficiently AND cleaned the car too. Well done!!" - John McHugh, 5/5 Star Rating
"Recently purchased a Ford Fiesta from this dealership and I would 100% recommend this dealership to anybody looking to purchase a car, in particular Robert Cross was a brilliant sales man who was able to cater for my needs and queries in a quick and easy manor. If your looking at a new purchase then I would say Hartwell Banbury are the guys to go to." - Google User, 5/5 Star Rating
"I recently purchased a second hand one year old Ford Focus from this dealer. The experience from initial enquiry to purchase was pleasant, professional and expediently handled. As a lifelong Ford driver, I am pleased to have a local dealer that I can trust not only to supply quality, value for money vehicles but also service and maintain them and care for me as a customer. Long may it continue." - Mark Taylor, 5/5 Star Rating
"Had my SEAT serviced today. Got taken into town where I enjoyed lunch out and a look round the shops and then collected by the lovely driver two hours later when my car was ready. It was valeted upon my return as well which I wasn’t expecting. All in all a very high level of customer service given to me today. Thank you all." - Helen Thatcher, 5/5 Star Rating
"Really impressed with the sales experience. Spoke to the sales manager and have ordered a new Kuga. Built the car online to my exact specification. Nothing was too much trouble. Looking forward to collecting in a few weeks. Many thanks." - Mike Harris, 5/5 Star Rating
"My husband and I recently bought two new cars, a 108 and focus. We got a brilliant deal on both and a monthly servicing package. Staff were knowledgeable, patient and friendly. Have been recommending Hartwell to all my friends and family." - Evelyn Rose, 5/5 Star Rating
"Received excellent customer service from Victor regarding buying a new car, no pressure at all just a comfortable easy to understand way of selling me a vehicle which goes a long way these days so many thanks again." - Laurence Harvey, 5/5 Star Rating
"Excellent service at Ford Kidlington, throught test driving, choosing and purchasing a car and then the brilliant follow up service, making sure that we were fully happy with our purchase. The service department are excellent too. Thank you for all your hard work Ben, I love my new car!" - Anita Bowl, 5/5 Star Rating