Warranty Terms and Conditions | Oxfordshire, Lincolnshire, Hertfordshire, Herefordshire & Bedfordshire | Hartwell

Warranty Terms and Conditions

The conditions of this Hartwell Warranty are set out below. Warranty repairs will only be carried out if you agree to these conditions. Please take time to read them. In particular, please note condition 4 regarding servicing.

1 It is your responsibility to decide whether to authorise the dismantling of your vehicle or any covered component. The administrator will only accept the cost of dismantling if it is part of an authorised Warranty repair.

2 The administrator is not liable for any statement or representation which contradicts the conditions of this Hartwell Warranty unless the statement or representation is supported in writing by the administrator.

3 If the Warranty repair is not carried out by Hartwell the Warranty repair cost will not be more than the manufacturer's list prices for parts. Parts which can only be sourced from outside the UK will be reimbursed at the UK price of an equivalent part. Labour costs that are necessary to repair those parts will be reimbursed as per the repairer's Warranty labour rate and actual repair times will be limited to those in the latest Glass's Guide ICME manual or the manufacturer's recommended repair times. With every claim you make, you must provide a VAT receipt from the repairer authorised to carry out the repair in the name of Hartwell Warranty.

4 If you don't follow the manufacturer's service schedules or maintain the vehicle as recommended by the manufacturer, this Hartwell Warranty will not apply to the extent that the fault was the result of failure to comply with either the service or maintenance recommendations. When you have your vehicle serviced, you are allowed 1,000 miles either side of the service mileage or four weeks either side of the time period given, whichever comes first. It is important that you retain your service receipts as they may be required to validate any repair request you make. Please note that your vehicle must be serviced by a VAT registered dealer unless the administrator has agreed otherwise.

5 This Hartwell Warranty is valid for breakdown in the United Kingdom (which includes Great Britain, Northern Ireland, the Channel Islands and the Isle of Man). Hartwell Warranty is also valid whilst your vehicle is outside the United Kingdom but within the European Union or EFTA for up to 60 days per annum.

6 Under normal circumstances no refunds will be made under this Hartwell Warranty and in no circumstances if a claim has been made.

7 This Hartwell Warranty does not cover the following:

A Any vehicle where the speedometer or odometer has been interfered with, altered or disconnected.

B Repairs, replacements or alterations not authorised by the administrator.

C Routine servicing or maintenance of a vehicle.

D Repairs to vehicles which have been modified after the sale of the Warranty and that modification has contributed to the failure or has failed itself.

E Any commercial vehicle with a Gross Vehicle Weight of more than 3.5 tonnes or a vehicle designed to carry more than eight passengers including the driver.

F Repairs to vehicles which at any time during the period of this Hartwell Warranty are either used for hire or reward (e.g. taxis, driving school vehicles), or used in any sort of competition, rally or racing or used in a public service capacity (e.g. police vehicles or ambulances).

G The gradual reduction in operating performance of any part (fair wear and tear) due to the age of the vehicle and/or the number of miles it has covered.

H Any liability for death, bodily injury, or damage to other property or any loss caused directly or indirectly by the claim or event giving rise to a claim under this Hartwell Warranty provided that this exclusion shall not apply to any death or bodily injury caused by negligence of the Dealer or its agents.

I Any damage which is due to any type of accident.

J Any damage which is a direct result of negligence or of any wilful act by you or any third party other than Hartwell or its agents.

K Any parts which are replaced as part of normal servicing requirements.

L Any damage to parts which are being recalled by the vehicle's manufacturer or which have design faults.

M Any failure caused by faults which a qualified engineer thinks could have existed before this Hartwell Warranty began.

N Any damage to components due to the use of contaminated or incorrect fuel.

O Components/repairs covered by any other existing warranties or insurances.

P Any loss, damage or failure which a qualified engineer appointed by the administrator thinks could have been avoided or was totally or partly caused by lack of maintenance.

8 This contract shall be governed by and construed in accordance with the laws of England and Wales. Any and all disputes arising in relation to this contract shall be submitted to the exclusive jurisdiction of the English courts.

9 Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.

10 The administrator reserves the right to provide replacement parts and to carry out repairs under this Warranty or to arrange for their provision by other persons.