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Oxford Used Car & Van Centre

01865 840100

Abingdon

01235 522822

Banbury

01295 267711

Dunstable

01582 443500

Abingdon Transit Centre

01235 522822

Dunstable Transit Centre

01582 443500

Grimsby

01472 307100

Hemel Hempstead

01442 220200

Hereford

01432 297000

Kidlington FordStore

01865 290300

Kidlington Transit Centre

01865 840100

Scunthorpe

01724 387000

Watford

01923 220550

Service Plan

Hartwell Signature Service Plan

Engine size 2 year 3 year 4 year Typical total plan saving compared to individual servicing
Plan 1: Up to 1.4L £275/ £11.45 pm £365/ £10.13pm £585/ £12.18pm 20%
Plan 2: 1.5L - 1.999L £265/ £11.04 pm £350/ £9.72pm £605/ £12.60pm 20%
Plan 3: 2.0L and over £320/ £13.33pm £425/ £11.80pm £700/ £14.58pm 20%
Mustang Plan: 2.5L / 5.0L £350/ £14.58pm £515/ £14.30pm £815/ £16.97pm 20%
What’ included? An interim service in year 1 and major service in year 2 An interim service in year 1 and 3 and major service in year 2 An interim service in year 1 and 3 and a major service in year 2 and 4  

Peace of mind for the duration of your plan

​We all know how important it is to make sure your vehicle is properly maintained but we also understand that this is an expense that may not be at the top of your list. To help spread out the cost of your motoring, Hartwell has developed the Signature Service Plan which enables you to pay for your services with fixed monthly payments. You can relax in the knowledge that your vehicle servicing requirements will be taken care of by our Ford-trained technicians using only genuine Ford parts.

After each service you will receive a comprehensive 42 point electronic vehicle health check video report and have the option to extend your Ford Assistance roadside assistance for a further 12 months, or until your next service is due - saving you £16.80 per year.

A major service follows the manufacturer prescribed schedule

Replacing the pollen-odour filter

Replace air filter (if applicable)

Replace oil filter

Refill engine oil

Replace spark plugs (if applicable)

Check and adjust handbrake operations

Check operation condition of safety belt buckles and stalks

Check operation of interior and exterior respective control lights

Check and lubricate hood latches, safety catches and hinges

Emissions test

Check and top up coolant fluid levels

Check and top up brake fluid levels

Check and top up washer fluid levels

Adjust tyre pressures

Reset tyre indicators

Tighten wheel nuts to correct torque

Reset service indicators

Update vehicle service records to include a Ford manufacturer service stamp

Test drive

Activate Ford side assistance registration (if applicable)

An interim service preserves your vehicles condition by identifying potential issues sooner rather than later and avoids possible future repairs.

42 point electronic vehicle health check video report

Replace oil filter

Refill engine oil

Check and adjust handbrake operations

Check operation condition of safety belt buckles and stalks

Check operation of interior and exterior respective control lights

Check and lubricate hood latches, safety catches and hinges

Emissions test

Check and top up coolant fluid levels

Check and top up brake fluid levels

Check and top up washer fluid levels

Adjust tyre pressures

Reset tyre indicators

Tighten wheel nuts to correct torque

Reset service indicators

Update vehicle service records to include a Ford manufacturer service stamp

Test drive

Activate Ford side assistance registration (if applicable)

Do you have questions?

1. What happens if I haven’t paid enough into my monthly (financed) service plan account at the time of servicing? Can I still service my vehicle?

Yes you can.  At the time of booking we will ensure you have sufficient credit for your service and if you do not we will ask you to top up to the required amount for the applicable service.

2. How to keep your warranty valid?

All new Ford cars, Ranger and Fiesta Vans come with a 3-year/60,000 miles Ford Warranty that is operated through Ford Authorised Dealers. To keep this warranty valid the vehicle is required to be maintained in line with the manufacturer’s servicing requirements.

This warranty covers any part of the vehicle that requires repair or replacement as a result of a manufacturing defect. The part will be repaired or replaced completely free of charge by any Ford Authorised Dealer, regardless of any change of vehicle ownership during the warranty period, provided that the vehicle has been serviced correctly at the required intervals.

3. Why Hartwell?

Established in 1919 in Oxfordshire, Hartwell PLC is a leading automotive group representing Ford car and commercial vehicles. With ten locations based across the UK, we’re delighted to assist customers with their motoring needs, and have built a reputation for providing exceptional customer service and the highest quality vehicles. It’s this reputation, and the loyalty of our valued customers, that saw us reach our centenary in 2019.

4. Do I have to take my car to the same dealership each year?

No, you don't have to use the same dealership every time you get a service. You can use any Hartwell dealership for servicing and repair at no extra charge.

5. What happens if I sell my car?

If you sell your car privately you can transfer your plan to the new owner free of charge, adding value to your sale.

6. How can I re-arrange the date of a car service?

By using our handy online service booking tool here

7. What happens if my major service is due before my interim service, for example with a 2 year plan: An interim service in year 2 and Major service in year 1?

The service plan is designed to follow the manufacturer schedule so no matter whether the major service is due in year 1 or 2 the correct manufacturer schedule will be adhered to.

8. What is a 42 point electronic vehicle health check?

A comprehensive vehicle check covering the condition of suspension, body work, tyres, safety belt, wiring, pipes, hoses, oil and fuel feed lines, exhaust and brake measurements and condition.

9. What happens if my vehicle is on a 24 months service schedule?

The manufacturer recommends replenishment and replacement of oil every 12 months which our interim service covers.

10. What is Ford Assistance?

Ford Assistance is a roadside rescue, repair and recovery service that helps you at home or anywhere in Europe, seven days a week, 365 days a year, available on the following vehicles:

Every new Ford passenger car and commercial vehicle - free Ford Assistance for one year (excluding Motability).

All Ford Direct used cars - free Ford Assistance for two years

All Ford Direct used commercial vehicle – free Ford Assistance for a minimum of 18 months.

11. How do I extend my Ford Assistance roadside assistance?

You can extend your Ford Assistance for a further 12 months, or until your next service is due, when your vehicle has a Scheduled Service or Interim Service at a Hartwell dealer.

Diesel vehicles require filter replacements in Year 4 at an additional cost of £132. Vehicles with automatic transmission require auto fluids changing in Year 4 at an additional cost of £290. All service plans follow the prescribed manufacturer service schedule. Pricing does not include cam belts, auxiliary belts or other repairs identified that fall outside the prescribed service schedule. All service plans are only valid at Hartwell dealerships.